Regardless of the promises, the Settled Status application system is not intuitive and it’s easy to get lost in it.
Over 25% of applications are rejected (400 000 at the end of August’19), often only for procedural reasons.

All EU citizens (and their families) in the UK, regardless of when they arrived, will, on the UK’s exit, need to obtain an immigration status in UK law. 

Now is the time for paid professional help.